This Refund Policy (“Policy”) applies to purchases made through the Novanex website or platform (“Service”) provided by Novanex LLC (“Novanex,” “we,” “us,” or “our”). By using the Service and making a purchase, you agree to comply with this Policy.
Refund Eligibility:
We offer refunds on purchases made through the Service within [number] days of the original purchase date.
To be eligible for a refund, your request must be submitted within the specified refund period and meet the conditions outlined in this Policy.
Refund Process:
To request a refund, please contact our customer support team at [email protected] with your purchase details and reason for the refund request.
Refunds will be issued to the original payment method used for the purchase, unless otherwise specified by Novanex.
Refunds are typically processed within [number] business days of approval.
Non-Refundable Items:
Certain items may not be eligible for a refund, including but not limited to:
Subscription fees paid for periods outside the specified refund period.
Products or services that have been used or consumed.
Any exceptions to this Policy will be clearly communicated at the time of purchase.
Cancellation of Subscription Services:
Subscriptions to Novanex’s services may be canceled at any time. However, cancellation does not guarantee a refund unless within the specified refund period.
Contact Us:
If you have any questions about this Refund Policy or wish to request a refund, please contact us at [email protected].